Refund policy

AVIRO's Commitment to Your eSIM/SIM Throughout Your Journey

We are committed to providing a stable connection, fast support, and ensuring that you stay connected easily, making your trip more convenient and complete.

Step 1: Contact Aviro Immediately if You Encounter an Issue

If your eSIM/SIM is not working, please contact our support team through the following channels:

  • Zalo: Aviro Sim Du Lịch giá rẻ (0868 739 606)
  • Facebook: Blue Sky Sim du lịch giá rẻ
  • Hotline: +84 0868 739 606

Step 2: Support to Resolve Issues

Aviro will assist you in resolving the issue as quickly as possible, within one hour. To help speed up the process, please prepare the following information:

  1. Order Information: Your order ID or ICCID.
  2. Network Settings: A screenshot or image showing your device settings, including:
    • Mobile data (4G/5G) – Enabled
    • Data roaming – Enabled
    • Network selection
    • APN settings
    • Proof that no VPN is installed
  3. Error Screenshot: A screenshot displaying the issue (e.g., no internet connection).

Step 3: Further Actions

  • If we are unable to resolve the issue within one hour, we will provide a replacement eSIM/SIM or an alternative solution at no extra cost.
  • If you do not provide the required information, we will do our best to assist you under our standard refund policy.
  • You must submit a screenshot confirming that the eSIM/SIM has been deleted when requesting a replacement or refund.

Refund Policy

You are eligible for a refund if:

  • There is a technical issue caused by Aviro affecting your SIM/eSIM.
  • You have followed all instructions, but the service is still not working.

Refund processing time: 5 business days after we confirm the issue.

Cases Where Refunds Are Not Applicable

For Physical SIM Cards

Refunds will not be granted if:

  • Your device has SIM restrictions.
  • The SIM card has expired.
  • The SIM card has been successfully activated.
  • The area you are traveling to has weak or no network signal.
  • Your phone is carrier-locked (not supporting other network providers).
  • Force majeure events such as natural disasters, pandemics, or political instability in the travel destination.
  • The network infrastructure in the travel destination is unstable.
  • You are dissatisfied with internet speed or call quality.
  • You did not contact AVIRO for support when the issue first occurred.

For eSIMs

Refunds will not be granted if:

  • The eSIM was deleted or reinstalled after activation.
  • Your device does not support eSIM.
  • The eSIM has expired.
  • The eSIM has been successfully activated.
  • Your phone is carrier-locked (not supporting eSIMs from other providers).
  • Force majeure events such as natural disasters, pandemics, or political instability in the travel destination.
  • The network infrastructure in the travel destination is unstable.
  • You are dissatisfied with internet speed or call quality.
  • You did not contact AVIRO for support when the issue first occurred.

Important Notes:

  • Service Limitations: Our services depend on compatibility and network availability. Please check your device before purchasing.
  • Technical Issues: We strive to resolve issues promptly, but our responsibility is limited to support and refunds if eligible. We cannot provide assistance if essential customer information is missing.
Third-Party Networks: Service performance depends on third-party network infrastructure, and we are not responsible for factors beyond our control.