Complaint handling policy

Step 1: Contact Aviro immediately when encountering a problem

If your eSIM/SIM is not working, please contact our support team immediately via the following channels:
 – Zalo: Aviro Cheap Travel Sim (0868 739 606)
 – Facebook: Blue Sky Cheap Travel Sim
– Hotline: +84 0384 909 454

Step 2: Troubleshooting Support

Aviro will assist you in resolving the issue within an hour. Please prepare the following information in advance to help the support process go smoothly and quickly:
1. Order Information: Order code or ICCID.
 2. Network Settings: Screenshot or image containing information about the device, including:
 – Mobile data (4G/5G) – enabled.
 – Data roaming – enabled.
 – Choose a network operator.
 – APN settings.
 – Proof that no VPN is installed.
 3. Error Image: Screenshot showing the problem (e.g. no internet connection)..

Step 3: Next steps

– If we can't fix the problem within an hour, we'll provide an eSIM/SIM or alternative completely free of charge.
 – If you do not provide all the necessary information, we will try to assist as much as possible, applying the standard refund policy.
 – You need to send a screenshot confirming the eSIM/SIM has been deleted when requesting a replacement or refund.

AVIRO —Make travel easier and stay connected without limits.

AVIRO is an international communications brand that provides eSIM and physical SIM cards, supporting more than 160 countries and regions, providing tourists and business travelers with stable, high-speed, and roaming-free network services. Through cooperation with many telecommunication operators around the world, AVIRO is committed to providing flexible, affordable, and stable network connection solutions.

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Travel around the world, all at the touch of a finger!

Open your phone, choose a location and order. AVIRO makes it easy to travel abroad using the Internet.

Buy and use eSIM quickly and conveniently!

No need to wait for the card, no need to go out to get the card, AVIRO eSIM will send an activation email immediately after you order. Supports the network of many countries, so you will no longer get lost due to lack of network during the trip.

Say goodbye to high roaming costs and surf the Internet with just one click using AVIRO!

No more high roaming charges or comparing plans from different countries. AVIRO offers eSIMs and physical SIM cards that cover over 160 countries, so you never have to worry about network connectivity when you travel.

Just scan and get online instantly!

Scan the QR code for quick activation without removing the card or changing phones. AVIRO eSIM is secure, stable and has high-speed connection, becoming the new standard for Internet access abroad.

Whether it’s an instantly activated eSIM or a physical SIM card that’s easy to insert and use, we ensure your journey never stops due to a loss of network. Whether you’re planning a sudden trip or entering a new phase in your life, AVIRO will make your international travel hassle-free and secure.

We believe that true connection is more than just a signal, it allows you to feel safe and free anywhere in the world.

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