How to check if your phone supports eSIM?

A. eSIM SUPPORT

1. Check with code #06#

This method applies to both iOS and Android:

• Open the Phone app and dial *#06# .

• If you see the line appear EID (Embedded Identity Document), your device supports eSIM.

• If you don't see an EID, your device may not support eSIM or may be carrier locked.
  
  

2. Check in device settings

For iOS (iPhone):

Go to Settings > Mobile

• If you see the option " Add eSIM " or " Add mobile plan " “ Activate eSIM ” then the device supports eSIM.

For Android:

Go to Settings > Connections > SIM Management :

• If you see the option " Add eSIM " or " Add cellular plan " then your device supports eSIM.

B. PHONE IS NOT LOCKED OR HAS BEEN JACKLOCKED

A network-locked phone ( or carrier-locked phone ) is a phone that can only be used with a specific network operator and cannot use SIM/eSIMs from other networks.

This happens when a user purchases a phone on a contract with a carrier , meaning the device is tied to only working with that carrier's SIM/eSIM for a certain period of time.

Even if your phone supports eSIM , you still can't use another carrier's eSIM if your device is network locked.

You can check if your phone is locked as follows:

For iOS (iPhone):

Go to Settings > General > About :

• Check “ Network Lock ” : If it shows “ Unlimited SIM ” , the device is not network locked.

For Android:

Go to Settings > Connections > SIM Management :

• Check “ Select mobile network ” and “ Select network automatically ”, if multiple carriers appear, your device is not locked.

Important Note:

Please make sure your phone supports eSIM before purchasing at Aviro. The device checking instructions are for reference only, Aviro is not responsible for any changes in information from the manufacturer .

We do not refund if the device does not support eSIM, including:

• Some physical dual SIM phones do not have eSIM

• Network locked device (purchased under carrier contract)

• Devices purchased from some countries do not support eSIM

C. SOME DEVICES DO NOT SUPPORT eSIM

1. iPhone

• iPhone 2 physical SIM version (purchased in China, Hong Kong, Macao)

2. Samsung

• All Galaxy devices originate from China, Hong Kong and Taiwan

• All Galaxy FE "Fan Edition" models, except Galaxy S23 FE and S24 FE

• Galaxy S20, S21* and Note 20 Ultra models for the US market

• Most Samsung Galaxy devices purchased in South Korea do not support eSIM, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

3. Google

• Pixel 3 is available from Australia, Taiwan, and Japan, and models purchased through carriers in the US or Canada other than Sprint and Google Fi

• Pixel 3a purchased in Southeast Asia and via Verizon service

4. Huawei

• Huawei P40 Pro+

• All Huawei devices purchased in China

5. Oppo, Oneplus, Nokia, Sony, TCL, Motorola, Vivo, Xiaomi

• eSIM availability may vary by country/region and carrier. Please contact your carrier or device manufacturer to confirm whether your device supports eSIM.